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Commonly Asked Questions
These days, it’s not unusual for packages to take unusual routes or for packages to miss scans at different locations. If the package is still in transit and it’s been less than 10 days since the tracking has been updated, patience is the only prescription. In the rare event that a package is actually lost, contact us for a prompt resolution. If your package says “delivered,” but it’s not in your mailbox or on your doorstep, check first with your neighbors, and then check with your local post office before contacting us. 99% of the time, one of them will have your package.
Got something broken or damaged? Click here for the warranty form.
We’ll get started on your replacement parts immediately and you’ll have a personal confirmation that we’ve received your warranty request within 24 hours of sending it in.
While the Standard and Light Bearing Enigmas can technically be used with multiple holsters, we still don’t recommend frequent switching. We designed the Enigma concept, as a whole, for more or less permanent installation. Any screws that don’t come with thread locker should have user-applied thread locker for final installation after you’ve made your adjustments (different guns will require different adjustments). Repeated disassembly substantially increases maintenance requirements. It’s like switching scopes or optics every time you go to the range. It’s better for the hardware, and for your sanity, to get your Enigma really dialed in and optimized once, and then left more or less alone.
We ship the same or next business day. Depending on when you order and contact us we may not be able to cancel your order before it ships.
Unless you are exchanging for a product that is the same price as the one you purchased we will treat your exchange like a return. You will receive a refund for the unwanted product and you can re-order the new product at your convenience. If the products are the same price we can exchange them.
Before emailing us, please watch the Quick Start Guide video here: https://www.phlsterholsters.com/phlster-enigma-express-instructions