Shipping Policy

Carriers & Services

PHLster ships to U.S. addresses via UPS and US Mail (United States Postal Service).

The shipping options you may see at checkout include:

• UPS Ground
• UPS Ground with SIGNATURE Required
• UPS 2 Day Saver (2 Business Days From Ship Date, End of Day Delivery)
• UPS Overnight Saver (1 Business Day From Ship Date, End of Day Delivery)
• US Mail Priority
• US Mail Priority with SIGNATURE Required
• US Mail Ground Advantage (5 to 10 Business Day Transit, Delays Are Common)

Not all services are available to all locations. Available options and transit times vary by destination, service level, and order details. UPS services cannot deliver to PO boxes.

In our checkout, services labeled “US Mail” are fulfilled by the United States Postal Service (USPS). We use “US Mail” instead of “USPS” to clearly distinguish these options from UPS services and help avoid confusion.

For the most reliable and predictable delivery, we generally recommend choosing a UPS service when available.

We do not offer additional UPS expedited options beyond those listed above (for example, no early A.M. or Saturday delivery services).

Processing & Fulfillment

Most in-stock orders ship same or next business day (Monday–Friday, excluding holidays).

• Orders placed before our daily carrier pickup (currently 12:00 pm Eastern Time) usually ship the same business day.
• Orders placed after that time, or on weekends or holidays, typically ship the next business day; processing times may be extended during sales events, holidays, or periods of unusually high order volume.

Shipping estimates shown at checkout reflect carrier transit time only and do not include processing time.

Once an order has shipped, we are not able to change the delivery address or service level.

UPS Transit Times, Business Days & Late-Delivery Refunds

For UPS expedited services (such as UPS 2 Day Saver (2 Business Days From Ship Date, End of Day Delivery) and UPS Overnight Saver (1 Business Day From Ship Date, End of Day Delivery)):

• The service name (e.g., “2 Day” or “Overnight”) refers to the approximate number of business days in transit after the package leaves our facility, not from the moment the order is placed.
• Business days are Monday–Friday, excluding UPS-recognized holidays. Weekends and holidays do not count toward the 1- or 2-day transit time.
• UPS expedited services do not normally deliver on weekends.
• Transit times and any delivery commitments are determined by UPS and are subject to UPS’s current Terms and Conditions and Service Guarantee.

If UPS fails to deliver within their provided shipping timeframe, the UPS Service Guarantee allows some customers to reclaim their shipping charges. To file a shipping delay claim:

• Contact us within 15 days of the scheduled delivery date and we will help you initiate the claim.
• You must cooperate fully with the claim process and submit all necessary documentation.

If UPS approves a refund of the shipping charges:

• We will refund the shipping fee you paid for that UPS service.
• This will not refund the cost of the items you purchased; you will need to return your items under our return policy if you want a refund for the products.

UPS determines eligibility and makes the final decision on whether a shipping charge is refundable. Filing a claim is not a guarantee that your shipping fee will be refunded.

For the most current UPS terms and claim instructions, please refer directly to UPS:

• UPS Terms & Conditions / Service Guarantee: https://www.ups.com/us/en/support/shipping-support/legal-terms-conditions
• UPS Claims / “File a Claim”: https://www.ups.com/us/en/support/file-a-claim

USPS / US Mail Transit Times & Delays

For US Mail services (US Mail Priority, US Mail Ground Advantage, etc.):

• USPS transit times (for example, “1–3 business days” for Priority Mail) are estimates, not guarantees, and can vary significantly by location and season.
• USPS services frequently experience delays, especially during peak holiday periods and times of heavy volume.
• USPS does not offer a claims process for delayed delivery. USPS shipping times are estimates and are not guaranteed.
• Delivery is handled entirely by USPS, which can deliver to PO boxes.

Because UPS generally offers more predictable transit times and tracking, we recommend UPS services when available.

Order Confirmation & Tracking Updates

You will receive automated emails when:

• Your order is confirmed, and
• Your order ships and a tracking number is assigned.

If you do not see these messages, please check your spam or junk folder.

Tracking Visibility

While your order is in transit, we have access to the same tracking information that is published by the carrier (UPS or US Mail/USPS). We do not have additional visibility into the carrier’s internal network and cannot provide updates beyond what the carrier publishes on their tracking pages.

Address Verification & Unconfirmed Addresses

Our shipping software attempts to verify all shipping addresses before we create a label. If an address cannot be confirmed (for example, appears incomplete, contains a mismatch, or is flagged as potentially undeliverable), we will place the order on hold and contact you for verification.

When this happens, we will:

• Send an email to the email address used at checkout with the shipping address we have on file.
• Ask you to confirm that the address is correct or provide any corrections (such as apartment/suite number, spelling, city/state/ZIP corrections, or a different address if needed).

Your order will remain on hold until we hear back from you. This may delay shipment, so please keep an eye on your email (including spam or junk folders) if your order status shows as “on hold” or you have not received a shipping confirmation within the usual timeframe. Once we receive your confirmation or updated address, we will release the order to ship as soon as possible.

Delivered but Not Received?

If your package is marked “Delivered” but has not arrived:

1. Please allow 48 hours, and check around your property, with household members, neighbors, and your local carrier office.
2. If the package still has not turned up, contact the carrier (UPS or USPS) with your tracking number.
3. If the carrier is unable to resolve the issue, contact us with your order number and any information from the carrier so we can assist.

Address & PO Box Policy

• Please ensure that your billing and shipping addresses match the information on file with your card provider. Orders with mismatched or unverifiable addresses may be declined by the payment processor. We cannot override card-issuer decisions.
• UPS services cannot deliver to PO boxes.
• If a PO box address is provided with a UPS shipping selection, we will automatically change the shipment to US Mail Priority (or a comparable US Mail/USPS service) so your order is not delayed. In most cases, your shipping charges will remain the same, and transit time will be based on USPS’s published estimates for the substituted service.
• US Mail services (USPS) can deliver to PO boxes.

Domestic Shipping (United States)

Typical transit time depends on the selected carrier and service:

• UPS Ground: Typically 1–5 business days after shipment, depending on distance from our facility.
• UPS 2 Day Saver (2 Business Days From Ship Date, End of Day Delivery): Intended to deliver in approximately 2 business days after shipment, excluding weekends and holidays.
• UPS Overnight Saver (1 Business Day From Ship Date, End of Day Delivery): Intended to deliver in approximately 1 business day after shipment, excluding weekends and holidays.
• US Mail Priority: Commonly 1–3 business days after shipment, but not guaranteed.
• US Mail Ground Advantage (5 to 10 Business Day Transit, Delays Are Common): Longer transit times than Priority; timing varies by distance and USPS network conditions, and delays are common.

Shipping estimates are provided by the carrier and are not guarantees of delivery within a specific timeframe while the package is still in transit.

From time to time we may offer a free shipping option at checkout. When free shipping is available and selected:

• Orders shipping to addresses in the contiguous United States (lower 48 states) are typically shipped via UPS Ground.
• Orders shipping to Alaska and Hawaii are typically shipped via US Mail Priority.

Any eligibility requirements for free shipping (such as minimum order value or promotional conditions) will be displayed at checkout and/or in the relevant promotion. Free shipping methods and eligibility may change over time.

Alaska, Hawaii, U.S. Territories & APO/FPO

• Alaska & Hawaii: Available shipping services and rates may differ from those offered to the lower 48 states. When a free shipping option is available and selected, orders to Alaska and Hawaii are typically shipped via US Mail Priority.
• Puerto Rico, Guam, American Samoa, Northern Mariana Islands, and U.S. Virgin Islands: Due to historical delivery and tracking issues, orders shipping to these U.S. territories are currently shipped exclusively via US Mail Priority with SIGNATURE Required. This helps ensure more reliable delivery and confirmation of receipt.
• APO/FPO/DPO addresses: Orders shipping to military or diplomatic addresses are shipped via US Mail Priority. Additional transit time should be expected, and tracking may be limited once the package enters the military or diplomatic mail system.

Certain UPS services may not be available to Alaska, Hawaii, U.S. territories, or APO/FPO addresses.

International Shipping

International deliveries can experience delays after leaving the United States, and tracking may be limited during that time. The recipient is responsible for any duties, taxes, brokerage, or other import fees.

We do not alter or misdeclare customs paperwork.

Mail Forwarding Services (Domestic & International)

Some customers use third-party mail forwarding or package consolidation services, whether within the United States or to another country.

If you choose to have your order sent to a mail forwarding or consolidation service:

• The shipment is considered delivered for the purposes of your order once the carrier’s tracking shows it has been delivered to the location of the forwarding service specified on your order.
• Any repackaging, relabeling, additional transit, loss, damage, delay, or misdelivery that occurs after delivery to that service must be resolved directly with the forwarding provider and/or the carrier.
• We are not able to file carrier claims or provide replacements for issues that arise after the package has been delivered to the mail forwarding or consolidation service you selected at checkout.

Lost, Stolen, or Damaged Packages

If your shipment is lost, stolen, or arrives damaged:

1. Start a claim or inquiry with the carrier as soon as possible, following their claim procedures and timelines.
2. Then contact us with your order number and any claim or case number so we can help.

Timely reporting is important so claims can be filed within the carrier’s time limits.

Undeliverable or Refused Shipments

Packages returned to us as undeliverable or refused may be:

• Reshipped (additional postage applies), or
• Refunded for the product price only.

Original shipping charges are non-refundable.

Shipping Methods – Descriptions

These are general descriptions of the shipping methods we offer. Availability may vary by destination and order details.

UPS Ground

Standard UPS ground service.

Transit time is typically 1–5 business days after your order ships, with delivery by end of day. Weekends and holidays are not counted as business days, and UPS does not normally deliver this service on weekends. UPS cannot deliver to PO boxes, and service availability may vary by location.

UPS Ground with SIGNATURE Required

UPS Ground service with signature required at delivery.

Transit time is typically 1–5 business days after your order ships, with delivery by end of day. Weekends and holidays are not counted as business days, and UPS does not normally deliver this service on weekends. UPS cannot deliver to PO boxes, and service availability may vary by location.

UPS 2 Day Saver (2 Business Days From Ship Date, End of Day Delivery)

UPS expedited service, end-of-day 2-business-day delivery target.

Targets delivery in about 2 business days after your order ships, with delivery by end of day. Weekends and holidays do not count toward the 2 business days, and UPS does not normally deliver this service on weekends. Actual delivery timing is determined by UPS. UPS cannot deliver to PO boxes, and service availability may vary by location.

UPS Overnight Saver (1 Business Day From Ship Date, End of Day Delivery)

UPS expedited service, end-of-day next-business-day delivery target.

Targets delivery in about 1 business day after your order ships, with delivery by end of day. Weekends and holidays do not count toward the 1 business day, and UPS does not normally deliver this service on weekends. Actual delivery timing is determined by UPS. UPS cannot deliver to PO boxes, and service availability may vary by location.

US Mail Priority

US Mail (USPS Priority Mail) service.

Most packages arrive in 1–3 business days after shipment, but this is an estimate only and may vary by location. US Mail (USPS) services frequently experience delays, especially during peak holiday periods. Delivery is handled by USPS and can include PO boxes. Service availability and transit times may vary by destination.

US Mail Priority with SIGNATURE Required

US Mail (USPS Priority Mail) with signature required at delivery.

Most packages arrive in 1–3 business days after shipment, but this is an estimate only and may vary by location. US Mail (USPS) services frequently experience delays, especially during peak holiday periods. Delivery is handled by USPS and can include PO boxes. Service availability and transit times may vary by destination.

US Mail Ground Advantage (5 to 10 Business Day Transit, Delays Are Common)

US Mail (USPS Ground Advantage) economy service.

A lower-cost US Mail (USPS) option with longer transit times than Priority Mail. Typical transit is approximately 5–10 business days after shipment, but this is an estimate only and delays are common, especially during peak holiday periods. Delivery time varies by location and is estimated by USPS. US Mail services can include PO boxes. Service availability and transit times may vary by destination.

Questions or need to update an order before it ships? Contact us: Support Page

Warranty

Holsters and Enigmas

We stand by an easy, no-hassle warranty for products used according to the instructions. Whether you are the original owner or acquired your gear second-hand, if it’s broken, we will repair or replace it.

To start a warranty request, go to Support Page and choose warranty from the drop-down. Using the correct form gives our team the details we need (including photos) so we can help quickly.

Note: The warranty does not cover products that have been modified, misassembled, or used incorrectly.

Soft Goods

“Soft goods” include items such as the Enigma Sport Belt, wedges, and other fabric or elastic components. Soft goods are warrantied for one year from the initial purchase date when used according to the product directions.

PLEASE NOTE: Our warranty only applies to products used according to the product directions. Products that have been modified, misassembled, or used incorrectly are not covered by warranty.

Adjustments

Sometimes brand new units are tighter than you might like them to be or older units are experiencing a little wear. We are happy to make adjustments to retention. If your new gear feels a little tight, check out the “Instructions” page on this website and make sure all the boxes are checked in terms of setting up and adjusting the included features of your holster. Once you’ve covered those bases and you’d still like an adjustment or if your aging gear needs a tune-up, visit Support Page and submit the form that matches your request.

Returns and Exchanges

Returns and exchanges are to be made through the point of purchase. If you bought an item through a dealer, please make your return through that dealer, per their return policy.

New holsters, like new boots and new glasses, can take a little getting used to. We highly recommend spending a few consecutive days with your new holster before making a final decision on whether or not it’s comfortable. Use the instruction videos and educational content to make the various adjustments necessary to achieve the maximum comfort and concealment available. Please email prior to initiating a return as 99% of all comfort and concealment issue are resolved with a little personal attention and advice.

For items purchased from PHLster, we accept returns of items within 30 days of delivery. If you need to return your items within that time, please contact us here: https://www.phlsterholsters.com/support/

The refund will be processed electronically to your original purchase method within 10 business days of the item arriving back at our warehouse. The refund will be for the purchase price of the item, minus shipping. The original shipping fees pass through to the shipping provider and are not eligible for refund.

Credit Card Information

Declined transactions (including for cardholder address mismatch) are not charged. We do not take your money unless you get an emailed receipt from us. Some banks, especially for debit cards will hold funds from a declined authorization from 1-7 business days . This is the banks doing, and if you’ve been declined and money is being held please contact the phone number listed on the back of your credit card for assistance.

Privacy Policy

Last Updated: April 1, 2026

PHLster LLC (“PHLster,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what personal information we collect when you visit phlsterholsters.com (the “Site”), how we use and share it, and the rights you have regarding your information. It applies to all information collected through the Site and related communications.

1. Information We Collect

Information You Provide Directly

• Contact and account information: name, email address, phone number, mailing address
• Order and transaction information: billing and shipping addresses, products purchased, order history
• Payment information: credit/debit card details (processed securely by our payment processor; PHLster does not store full card numbers)
• Communications: messages sent through the Site, email correspondence, support inquiries, chat content
• Reviews and user content: product reviews, ratings, or other content you submit

Information Collected Automatically

When you visit the Site, we and our third-party partners automatically collect:

• Device and technical data: IP address, browser type and version, operating system, device type
• Usage data: pages viewed, time spent on pages, links clicked, referring URLs
• Identifiers: cookies, pixel tags, mobile advertising identifiers, and similar tracking technologies
• Approximate location: city/state level, inferred from IP address; not precise GPS location

2. How We Use Your Information

• Process and fulfill orders, including shipping and order confirmations
• Provide customer support and respond to inquiries
• Send marketing emails and promotions (you may opt out at any time via the unsubscribe link in any email)
• Improve, personalize, and analyze use of the Site
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations
• Serve relevant advertising on third-party platforms (see Section 3)

3. Advertising & Sharing with Third Parties

PHLster uses third-party advertising and analytics platforms that may receive information about your activity on our Site. Some of this constitutes “sharing” personal information for cross-context behavioral advertising under California law. This means your browsing and purchase behavior on our Site may be used to show you PHLster ads on other platforms such as Google or Meta (Facebook/Instagram).

Platforms we work with for advertising purposes:

• Google Ads (conversion tracking and remarketing)
• Meta (Facebook / Instagram) (conversion tracking and retargeting via the Meta Pixel)

If you are a California resident, you have the right to opt out of this type of data sharing. Visit Your Privacy Choices or see Section 6 below.

4. Third-Party Vendors We Work With

We share personal information with the following service providers to operate our business:

We require our service providers to handle personal information only as necessary to perform services for us and in compliance with applicable law. Transfers to advertising platforms (Google, Meta) for cross-context behavioral advertising are subject to your opt-out rights under Section 6.

5. Data Retention

6. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with the following rights:

• Right to Know: Request disclosure of what personal information we have collected about you, its sources, how it is used, and who it is shared with.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: Direct us not to share your personal information with third parties for cross-context behavioral advertising (such as retargeting on Google or Meta). Visit Your Privacy Choices to opt out.
• Right to Limit Use of Sensitive Personal Information: Direct us to limit use of your sensitive personal information to what is necessary to provide our products and services.
• Right to Data Portability: Request a copy of personal information you have provided to us in a portable format.
• Right to Non-Discrimination: We will not deny you goods or services, charge you a different price, or treat you differently for exercising any of these rights.

We respond to verifiable consumer requests within 45 days (extendable once by an additional 45 days with notice). Responses are provided free of charge, up to twice per 12-month period.

7. How to Submit a Privacy Request

To exercise any of your rights, including the right to know, delete, correct, opt out of data sharing, or request data portability, contact us by any of the following methods:

• Data Request Form: Submit a Data Request
• Support: Contact Us

We may need to verify your identity before processing requests for access, deletion, or correction. We will not discriminate against you for submitting a privacy request.

8. Do Not Track & Global Privacy Control

Some browsers transmit a Do Not Track (DNT) signal. Because there is no consistent industry standard for interpreting DNT signals, we do not currently alter our data practices in response to DNT.

We do honor the Global Privacy Control (GPC) signal. If your browser or browser extension sends a GPC signal, we treat it as a request to opt out of sharing your personal information for cross-context behavioral advertising and suppress advertising tracking technologies accordingly. You can also set your preferences manually at Your Privacy Choices. GPC-compatible browsers and extensions include Brave, Firefox with privacy extensions, and DuckDuckGo Privacy Browser.

9. How We Protect Your Information

We use industry-standard security measures, including encryption and access controls, to protect the personal information we collect. No method of transmission over the Internet is completely secure. If you believe your interaction with us is no longer secure, please contact us immediately via our Support Page.

10. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of those sites. When you leave our Site, this Privacy Policy no longer applies. We encourage you to review the privacy policy of any site you visit.

11. Updates to This Policy

We review and update this Privacy Policy at least annually. When we make changes, we will update the “Last Updated” date at the top of this section and post the revised policy on this page. Material changes will be communicated via a notice on the Site or by email where appropriate.

12. Contact

For questions about this Privacy Policy or to exercise your rights:

PHLster LLC
Support: phlsterholsters.com/support

13. AI Chatbot ("Phil") Conversations

When you use our AI chatbot ("Phil"), we collect the information you choose to enter into the chat.

Phil may collect:

• The text you type into the chat and the chatbot's responses
• Basic technical information needed to operate the chat (such as browser/device information and approximate location derived from IP address)

How we use chat information

We use chatbot conversations to:

• Provide customer support and answer questions
• Maintain, secure, and troubleshoot the chatbot and related systems
• Review conversations for quality assurance
• Improve our help content and train/refine Phil's performance over time

Retention

We retain chatbot conversations for up to 12 months to support the purposes above (including quality review and training). We may keep records longer where required for security, legal, or compliance reasons.

No sale of chat data

We do not sell information from Phil chats for money.

Sharing with service providers (limited)

We may use service providers to host, operate, or support Phil and related systems. These providers are permitted to access and use chat information only to provide services to us (such as operating the chat, security, and troubleshooting) and not for their own independent purposes.

Safety Information

Improper holster use can result in serious injury or death. Read (or watch, if applicable) and understand the product instructions, as well as the manual for your gun, prior to use.

If your holster is broken, defective, or incorrect for your gun, discontinue use IMMEDIATELY and contact us.

We stand by to assist you with any questions you may have about the product, and provide any assistance you may need. Do not hesitate to contact us, should you require service.

Inside the waistband and low-profile concealment holsters require extreme care when holstering the gun, due to their proximity to the body and their potential interaction with your clothing. Do not use or carry with a low-profile concealment holster without prior training and instruction from a qualified professional firearms instructor.

Prior to use, test fit and adjust your holster with an unloaded gun.

Unless explicitly stated, the holsters are not interchangeable. Do not use your holster with a gun unless it’s explicitly on the approved fit list of guns for that holster. For example, do not use CZ or P80 guns with your Glock-specific holster. Review the holster product page at www.PHLsterHolsters.com for the comprehensive fit list for your holster.

Light-bearing holsters are light-specific. Do not use your light bearing holster with any light other than the light for which the holster is approved.

Firearms which have been substantially modified from their stock configuration should not be used with these holsters. Any grip work which has significantly changed the shape or dimension of the frame or trigger guard, substantially oversized controls or levers, or excessively lightened triggers should not be used in these holsters and could create an unsafe condition.When test fitting your holster with an unloaded gun, if you discover that an extended control, tall sight, frame modification, gun coating, or other customization causes an issue with holster fit, immediately discontinue use and contact us. Do not attempt to modify your holster or your gun to improve the fit.

Check the condition and tightness of all belt mounting hardware, fasteners, and adjusting screws prior to use, every day.

Apply thread locking compound (Blue Loctite 242, Vibrate VC3, or similar) to screws and fasteners, once you’ve finalized your holster adjustments.

If your gun is equipped with a safety, always make sure that the safety is engaged when holstering your gun.

De-cock all double/single action guns before holstering.

Always keep your trigger finger as high and away from the trigger guard as possible when drawing or holstering your gun.

Always be sure to completely clear any garments from the mouth of the holster when holstering the gun. Never “speed-reholster,” and always be sure that you can observe the holster and verify that it’s clear of any foreign items or materials prior to holstering the gun. Always ensure that no part of your body is in the path of the muzzle of the gun during the process of drawing or holstering the gun.

Do not cut, heat, grind or modify the holster shell for any reason.

Do not expose your holster to excessive heat, including radiators, fireplaces, space heaters, and the hot trunk of a car.

The comfort and concealment characteristics of your holster will depend on the hardware adjustments outlined in your product’s instructions. Adjusting the holster to yourself, and adjusting yourself to the holster will take time and is highly dependent on the individual.We are committed to your satisfaction and will be happy to assist you in this process.

With proper care, your holster will last many years. However, anything man-made can wear out or break. The maintenance and longevity of this product is your responsibility. Always inspect your holster for proper fit, hardware integrity, and cracks in the shell prior to use. If your holster becomes unserviceable, do not attempt to make a repair.

If your holster becomes unserviceable, do not attempt to make a repair. Contact us immediately and we will be happy to provide any replacement parts you might need, including any and all hardware, and including the holster shell itself. Your holster has a comprehensive lifetime warranty, which we are happy to honor at any time.