Returns and exchanges are to be made through the point of purchase. If you bought an item through a dealer, please make your return through that dealer, per their return policy.
New holsters, like new boots and new glasses, can take a little getting used to. We highly recommend spending a few consecutive days with your new holster before making a final decision on whether or not it’s comfortable. Use the instruction videos and educational content to make the various adjustments necessary to achieve the maximum comfort and concealment available. Please email prior to initiating a return as 99% of all comfort and concealment issue are resolved with a little personal attention and advice.
There’s a minimum 15% restocking fee on all returns of inside-the-waistband concealment products, unless they’re brand-new, unused, and in the original packaging.
Inside-the-waistband gear is worn VERY intimately to the body. Like underwear and swimwear which have been worn, we can’t in good conscience re-sell a product which has been down someone else’s pants and in intimate contact with their nether-regions. I’m sure you’ll agree how gross that is, and we’re just not going to subject you to the cooties of an anonymous stranger. Returned items which are cut, damaged, modified, or missing parts are subject to additional restocking fees. Please make sure to return the item in as close to original condition as possible.
We accept returns of items within 30 days of delivery.
The refund will be processed electronically to your original purchase method within 10 business days of the item arriving back at our warehouse. The refund will be for the purchase price of the item, minus shipping. The original shipping fees pass through to the shipping provider and are not eligible for refund.
In the event that we sent an incorrect or defective item, we will provide a return shipping label. If you’re returning the item for reasons of personal preference or a mistaken selection, you’ll be responsible for return shipping.
While we can’t re-sell used and worn equipment, we still aim to prevent loss and waste. The returned items which are in good enough condition to potentially refurbish or sanitize will be returned to the workshop, overhauled, and then donated to educational and training organizations as demonstration units.